CREEK SOLUTIONS PTY LTD

Enquiries: +61 0425 356 134

Quality is the ongoing process of refining all activities in the workplace which sustains working relationships between all stakeholders.

Continuous improvement is the driving force of quality in Aged Care. It should not be a process that everything stops for but be part of the general working culture and process.

As issues occur, a continuous improvement log will be completed and these forwarded to a quality committee. The quality committee will monitor the improvement programs which may lead to corrective action.

All staff must be involved in the provision of quality programs and service. All work should include providing value and how a difference can be made. Each employee has that ability to provide a "moment of truth". The author Jan Carlzon believed that every employee interaction was an opportunity to provide a memorable level of service.


	Creek Solutions has achieved many successful outcomes. We are always receiving emails and letters from clients thanking us, we thought you might like to read some of them.


	Hotel Laundries by Paul Creek Engineers Magazine, Vol 15, May 2010 "Hotels come in many sizes from small boutique to large international organisations. Many seasoned travellers consider them a home away from home while others like to think that a hotel is something different from home where they can feel special and be literally spoilt..."
	Laundry & Linen Management by Tom Dixon AAA Magazine, April 2010 Tim Dixon talks to Paul Creek, an expert in aged care laundry operations, who has compared the three main models for managing and washing linen.



	Phone:	02 9747 4679
	Mobile:	0425 356 134
	Fax:	02 9744 8641

	Address:	17/1-5 Jacobs Street Bankstown NSW 2200 Australia

	Email:	paulcreek@ creeksolutions.com.au

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